TCB Wellness Private Limited
At TCB Wellness Pvt. Ltd. (The Camel Bar), we are committed to delivering your orders quickly, safely, and in perfect condition. Please read our shipping and delivery policy below:
1. Order Processing Time
All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
Orders placed after 2:00 PM IST will be processed the following business day.
2. Shipping Timeline
Metro Cities (India): 3–5 business days
Non-Metro / Tier 2 & 3 Cities: 5–7 business days
Remote Areas: 7–10 business days
Delivery times may vary during peak seasons, sales, or due to unforeseen courier delays.
3. Shipping Charges
We offer Free Shipping on all orders above ₹799.
For orders below ₹799, a nominal shipping fee will be charged at checkout.
COD (Cash on Delivery) orders may carry an additional handling fee.
4. Delivery Partners
We partner with trusted logistics providers such as Shiprocket, Delhivery, Bluedart, and DTDC to ensure reliable and timely delivery.
Once shipped, you will receive a tracking ID via email/SMS/WhatsApp to monitor your package.
5. International Shipping
At present, we ship only within India.
International shipping will be announced soon.
6. Delivery Issues
In case of delayed delivery, please contact our support team at care@thecamelbar.com or call/WhatsApp us at +91 87782 76853.
If a product is undeliverable due to incorrect address/contact details, the order may be returned to us. Re-shipping charges will apply.
7. Damaged or Missing Items
If your package arrives damaged, tampered, or with missing items, kindly raise a complaint within 48 hours of delivery by emailing us with unboxing photos/videos.
Replacement or refund will be processed as per our Return & Refund Policy.
8. Order Tracking
After dispatch, customers will receive a tracking link to monitor the status of their shipment.
You may also log in to your account on our website to track your order.
📌 Note: TCB Wellness Pvt. Ltd. reserves the right to update this shipping policy from time to time. Changes will be reflected on this page.